Orders may be returned so long as:

The order is new, unused/unworn, and unopened
The order is returned within 15 days of receipt
The order was not purchased on final sale

You must return your unwanted Products for a refund within 10 working days from the day you received the Products. Please return the Products, including their original unopened packaging to:

Miss Parfaite
Attn: Returns
3463 State Street
Suite: 454
Santa Barbara, CA
93105
USA 

Once we examine the returned product we will process your refund as soon as possible. The charges placed on your card will be credited to you, though shipping costs are non-refundable.

Please note that refunds may take up to ten (10) business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact us.

We recommend sending your unwanted items back via recorded delivery as we cannot refund products damaged or lost in transit.



Personalised goods:

Products that have been personalised cannot be refunded or exchanged.


Damaged Products:

Every product is thoroughly checked before it’s posted but if, you do receive faulty products please contact Miss Parfaite on bonjour@missparfaite.com within 48 hours of receiving the product.

We recommend you inspect your Products as soon as they arrive. We recommend sending your unwanted items back via recorded delivery as we cannot refund products damaged or lost in transit.

If  you have elected for a refund. We will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us; or

If you have elected for an exchange. We will examine the returned Product and will notify you of your exchange via e-mail within a reasonable period of time. We will usually dispatch the exchange to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to an exchange. We will refund the any reasonable costs you incur in returning the item to us.

returns

Miss Parfaite, LLC currently ships to the US and Canada with USPS from Santa Barbara, California. All of orders are shipped from Paris, France with La Poste. 

INTERNATIONAL SHIPPING
Items unavailable in the US are shipped from Paris, France with La Poste. Miss Parfaite, LLC is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. We strongly recommend using International First or Priority methods if you need your package to arrive in a time sensitive manner. Please note, however, even with these shipping methods, transit times may vary due to customs delays. International Standard, while an affordable method, may vary in transit time and reliability depending on your own country's postal system.


RETURNS & EXCHANGES

Unused and unopened orders may be returned within 10 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (though shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned. 

Personalized orders are non-refundable after order confirmation. Upon final approval of your personalized order we cannot accept returns due to any and all errors (such as misspelled words etc.). By approving your final proof you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, we are required to charge for a reprint.




LOST PACKAGES

If you have a package that was marked as delivered but you have not yet received it, we ask you take the following steps:
Check with your neighbors or front office (if applicable) to see if the package was left there
Reach out to your local post office or FedEx facility.
Contact our team at bonjour@missparfaite.com and include your order number.
We kindly ask that you report your lost or stolen shipment within 10 days of the marked delivery date. If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package once it is marked as delivered. Once an international shipment has been marked as ‘delivered,’ we are no longer responsible for the particular package.
Please note, Miss Parfaite, LLC is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.

CONTENT USAGE
Please contact us should you wish to use any of our content or make reference to Miss Parfaite publicly. Along with seeking our permission we ask that you provide credit for any content you intend to re-use, and link it to https://missparfaite.com/ if used online. 

We reserve the right to request that any third-party remove our content or other copyrighted materials at any time for any reason.

COPYRIGHT & TRADEMARKS
Miss Parfaite and missparfaite.com are properties of Miss Parfaite, LLC. In addition, any photos, designs, graphics, text or other content are protected by worldwide copyright and other intellectual property laws, treaties and protections. You may not reproduce, publish, distribute, transmit, transfer, sell or modify any portion of this site without express written permission from Miss Parfaite, LLC.

All third party names, trademarks and copyrights are properties of their respective owners.


We reserve the right to block, delete, or otherwise restrict comments and posts from our social media channels which contain personal attacks, hateful or divisive speech, profanity – or those which promote a personal, political, or other unrelated business or agenda. We hope this will promote an atmosphere where our friends, customers, and fans can engage in productive and positive conversation.

Terms and Conditions

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