Miss Parfaite, LLC currently ships to the US and Canada with USPS from Santa Barbara, California. All of orders are shipped from Paris, France with La Poste.
Items unavailable in the US are ship from Paris, France with La Poste. Miss Parfaite, LLC is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. We strongly recommend using International First or Priority methods if you need your package to arrive in a time sensitive manner. Please note, however, even with these shipping methods, transit times may vary due to customs delays. International Standard, while an affordable method, may vary in transit time and reliability depending on your own country's postal system.
RETURNS & EXCHANGES
Unused and unopened orders may be returned within 10 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (though shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned.
Personalized orders are non-refundable after order confirmation. Upon final approval of your personalized order we cannot accept returns due to any and all errors (such as misspelled words etc.). By approving your final proof you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, we are required to charge for a reprint.
If you have a package that was marked as delivered but you have not yet received it, we ask you take the following steps:
Check with your neighbors or front office (if applicable) to see if the package was left there
Reach out to your local post office or FedEx facility.
Contact our team at firstname.lastname@example.org and include your order number.
We kindly ask that you report your lost or stolen shipment within 10 days of the marked delivery date. If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package once it is marked as delivered. Once an international shipment has been marked as ‘delivered,’ we are no longer responsible for the particular package.
Please note, Miss Parfaite, LLC is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.
WHEN CAN I EXPECT MY ORDER TO SHIP?
All orders will ship from within 1-3 business days from when the order is placed. From there, it will take about 2-9 business days for orders to be delivered within the US and anywhere from 4-21 business days for international orders depending on the selected shipping method and your own country's postal system.
Express shipping is available upon request.
Please note any FedEx expedited overnight orders placed on Friday by 2PM EST will not be delivered until the following Monday as we currently do not deliver on Saturdays. Additionally, any orders placed on Saturday or Sunday will not ship until the following Monday as we currently do not ship orders over the weekend.